CoolingCheck gives you a practical first answer: whether the purchase may still qualify, what exceptions could block it, how much time may be left, what proof to keep, and what to send to the seller.
For online, phone, or mail-order purchases. Not for standard in-store purchases.
CoolingCheck is built for EU distance purchases. It estimates whether the standard 14-day framework may still apply, highlights common blockers, shows what proof to keep, and drafts a seller-ready message.
Enter your purchase details to see whether the 14-day withdrawal right may still apply.
Add the purchase details above to get a practical check.
No exception flagged yet.
Complete the form to generate a draft you can copy and adapt.
Keep the wording factual and send it through a channel you can document.
CoolingCheck helps consumers make a quick first check using public EU consumer-rights guidance. It is not legal advice. It is a practical tool to help you decide whether to act now, what to keep, and what to send.
Use CoolingCheck for online, phone, and mail-order purchases where you want a practical first check on the EU withdrawal-right window.
Minimum public guidance for using the tool and interpreting the result.
CoolingCheck helps you make a quick first check on whether a distance purchase may still fall within the EU 14-day withdrawal period. It also highlights common exceptions, shows the likely timing, suggests what proof to keep, and gives you a draft message for the seller.
CoolingCheck is for distance purchases such as online, phone, and mail-order purchases. It is not meant for normal in-store purchases.
No. It gives practical guidance based on the facts entered and public EU consumer-rights sources. Final outcomes can depend on seller terms, local rules, and the specifics of the purchase.
Common exceptions include clearly personalised goods, tickets or bookings tied to a specific date, digital content already started with prior consent, some urgent repair or maintenance work specifically requested, and purchases from private individuals rather than traders.
For many physical goods, it generally runs from the day the item is received. For services or digital content, timing can differ depending on what was agreed and whether performance already started.
Keep the order confirmation, payment proof, delivery evidence, product page screenshots, seller terms shown at checkout, any consent given for immediate access or early service start, and the message sent to the seller.
Yes, but those cases often depend on whether immediate performance was accepted and whether it was acknowledged that the withdrawal right could be lost once access or performance began.
No. CoolingCheck is an informational tool designed to help you act faster and more clearly. If the case is disputed or high-value, check with your national consumer authority or a qualified legal professional.